Tag Archives: service support

  • U.S. Service Centers Expedite Installations, Maintenance and Repairs

    IMG_0657_croppedWhile SMW Autoblok workholding products are well known throughout the industry, did you know we also offer a complete range of service options? To get your workholding into operation as soon as possible, we have two U.S.-based service centers staffed by factory trained field service technicians dedicated to new installations, preventative maintenance and repairs. In fact, more than 95% of the workholding we manufacture is serviced right here in the United States.

    No Overseas Shipment
    Many companies will direct you to ship their workholding back to the point of origin overseas. That involves a lot of paperwork and transit time. Our service centers are conveniently located in Conroe, Texas (40 miles north of Houston) and Wheeling, Illinois (just outside of Chicago). Wherever your operations are located, your chucks, mandrels and steady rests can reach us quickly via an overland or air freight carrier. For many products, we can even schedule on-site service to help reduce downtime.

    Fully Equipped for Fast TurnaroundIMG_4127

    To expedite repairs and preventive maintenance, each site is equipped with a complete array of testing machines and an impressive inventory (nearly $8 million in spare parts). For standard repairs, customers can expect 24-hour turnaround when chucks are sent in to either of our facilities. The service techs at each location are also specialists in installations, whether you need one chuck retrofitted to an older machine or dozens of chucks installed on a brand new line.

    Getting Started
    For repairs and preventative maintenance, the process begins with a simple phone call. All you need to provide us with is the model number and serial number for your workholding, which will allow us to determine when it was made and what parts might be needed. That’s all there is to it.

    Our service operations have been designed specifically to quickly handle all your needs. To discuss your particular requirements anywhere in the United States, please contact us.

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