Terms & conditions
General terms of sale
Products: products are extensively documented in Autoblok catalogues; the technical dimensions are provided on an indicative basis and may be subject to significant variations, depending on the development of the products and the technology. We recommend seeking confirmation from our technical office about any application.
Orders: Autoblok S.p.A. reserves the right not to accept orders, even in cases where previous offers have been made. The order is only accepted on a contractual basis when confirmation of the order, which contains all of the conditions of supply, has been sent.
Prices: prices agreed with the client are specified in the order confirmation; Autoblok reserves the right to vary prices if significant changes in the cost of production or materials occur. Unless otherwise specified, prices are understood as being for material ex works from out factory or with free delivery in Turin.
Packaging and shipping: the packaging costs for cylinders and chucks with diameters up to 400 mm are normally included in the list prices; for chucks with a diameter greater than 400 mm, they are normally packaged in wooden cases and the costs are not included in the price. They are quoted separately. Goods are transported at the purchaser’s risk. In the absence of instructions from the client about the means of transport and the courier, shipping will be carried out by the courier and means of transport we deem most appropriate.
Deliveries: the delivery date is specified in the order confirmation for each individual product. Delivery is indicative and may be subject to significant variations due to production problems or lack of indications and/or technical confirmation from the client. Delivery delays may, under no circumstances, lead to the cancellation of the order or the request for damages of any kind, unless this is clearly agreed upon in advance in the supply contracts.
Payments: payment must be made in accordance with the terms and conditions agreed upon and noted in the invoice. In the event of late payments, a debit note will be issued for interest. In the event of late payments, Autoblok S.p.A. will immediately suspend any subsequent shipment until the suspension is dealt with. It reserves the right to require advance payment for any subsequent supply.
Warranty: Autoblok’s products come with a warranty of 12 months from shipping for use on one eight-hour work shift. The warranty is applied in the event of recognised defects in materials, workmanship and assembly, except for parts that are subject to wear and tear. The warranty is not applied in the event of collisions and accidents, improper use and failure to comply with the instructions in the usage and maintenance manual; in particular, it is important to note that, for chucks, the warranty is void is clamps that were not made by Autoblok are used. To determine whether the warranty is applicable, the product must be returned to Autoblok free of charge.
Payments: payment must be made in accordance with the terms and conditions agreed upon and noted in the invoice. In the event of late payments, a debit note will be issued for interest. In the event of late payments, Autoblok S.p.A. will immediately suspend any subsequent shipment until the suspension is dealt with. It reserves the right to require advance payment for any subsequent supply.
Warranty: Autoblok’s products come with a warranty of 12 months from shipping for use on one eight-hour work shift. The warranty is applied in the event of recognised defects in materials, workmanship and assembly, except for parts that are subject to wear and tear. The warranty is not applied in the event of collisions and accidents, improper use and failure to comply with the instructions in the usage and maintenance manual; in particular, it is important to note that, for chucks, the warranty is void is clamps that were not made by Autoblok are used. To determine whether the warranty is applicable, the product must be returned to Autoblok free of charge.
The conditions of the warranty refer only to repairing the products’ functionality and do not, under any circumstances, refer to:
- replacing the chuck or the cylinder
- charges for technical interventions at the client’s
- charges for machine stoppages or missed production
- charges for damages to things or people
- charges for the non-compliance of product pieces
“Lien Agreement” clause: the goods remain the property of Autoblok S.p.A. until they have been paid for. Should the payment be delayed for more than 30 days from the agreed-upon date, Autoblok S.p.A. reserves the right to request the seizure of the goods and their coercive return to their warehouses; all legal costs, transport costs and any damages shall be the sole responsibility of the defaulting client.
Complaints: any complaint must be made in writing within 15 days of the shipment; claims after this deadline shall not be considered.
Returns: in the event of returning goods due to an incorrect order or for any other reason, a “Restocking charge” of 15% of the value of the goods shall be applied, with a minimum of €60. If there is a need to rectify, assemble, repackage and/or add missing equipment in order to restore the products to “brand-new” condition, all of these costs shall be deducted, in addition to the 15% penalty, from the credit note.
Jurisdiction: the Turin court shall have authority over any dispute.